ESSENTIAL REQUIREMENTS FOR ACCEPTING A REFUND
TYPES OF RETURNS
- Size exchange or exchange for another product of the same price:
If you wish to exchange the product purchased for another size, and if said size is available at the physical store where you are processing the exchange, you can make the exchange by returning the purchased item along with your order receipt.
- Return for another product of a higher or lower price: In this case the operation is carried out differently.
First, the return of the purchased product is processed in store; the amount reimbursed will be refunded to the same payment method used for the online purchase within a period of 7 days.
Second, the items you wish to buy in store must be paid for in full as if it were a new purchase, independent of the online return transaction.
Refund for the amount paid:
In this case, you would have to take the product you wish to return back to store along with the order receipt. The store assistant who serves you must give you a proof of return slip. The item will be sent to our central facilities for review. The amount paid will be refunded back to you within 7 days of delivery of the product to store. If there were any incident regarding the product, this would be communicated within the same time period.
SEUR PICKUP from home (ONLY Europe Zone I)
You can inform us that you wish to return a product or exchange the size through the customer area of silbonshop.com or writing to firstname.lastname@example.org. We will contact you with 24-48 hours to arrange a collection time with our transport company. Within 24-48 hours of receiving the returned product, we will proceed to refund the amount paid, or to ship you the exchange size requested.
If you give us back the whole order, the refund amount will be the total price of order less 5,95 of pickup costs.
Canary Islands and Balearic Islands, Ceuta and Melilla, Europe Zone II,III and IV and the rest of countries.
If you wish to exchange a size or return a product that has been delivered to any of these destinations, you can do so by going in person to any Silbon store. If this is not possible, you will have to bear the cost of returning the package to our facilities. For an exchange of size in Ceuta, Melilla, Canary Islands, Switzerland, Norway, USA, Mexico, Canada or America, the costumer have to return the first order and place a new order with new sizes. Customs expenses of these returns will be subtracted from the refund.
For an exchange of size, once we have received the returned item back to our facilities, we will send out the new garment free of charge.
2.5. Underwear, socks and boxers may not be returned or exchanged.
Our Customer Service department is at your disposal for any questions regarding Silbon:
Monday to Thursday: 09H – 14H / 15H – 18H
Friday: 09H – 14H
+34 957 740 041