DELIVERIES

HOW DO WE CARRY OUT DELIVERIES?

Once you have registered as a customer and selected the items you want to buy, you must indicate one of the available payment methods to process the order.

The delivery of your order will be made using the transport company SEUR (dpd group).

Shipping costs

Shipping costs are included on the invoice.

Free delivery to the Spanish mainland and Portugal for orders over €49.

Free delivery to France for orders over 120 €. 6,95 € for remaining orders.

For other destinations, please check our shipping costs chart.

Delivery Time

1. Mainland Spain, Canary Islands, Balearic Islands, Ceuta and Melilla and Portugal:
The estimated delivery time is 3-6 days from the date we confirm the order. For orders placed on Fridays after 13:00, or on a day prior to a public holiday, the delivery time will be counted from the following Monday, or from the day after the holiday.

2. Other shipping areas: Within the EU, the delivery time is from 3 to 7 working days from the date we confirm the order. 

In the event that you place an order outside the European Union, you may be charged customs tax and/or transportation fees upon its arrival to the destination country. These charges must be paid by the customer. Delivery time may increase for these destinations outside the EU.

Support

For any questions about your order you can email us at: internationalassistant@silbon.es

Availability

All orders are subject to stock availability. In the event that we are unable to deliver a product to you for any reason, we reserve the right to notify you of this by email and offer you similar articles as replacement. If you do not wish to continue with the order for said substitute items, we will reimburse you for the amount paid.

SHIPPING COSTS CHART

Mainland Spain: from 3.90€* if the order is under 49€ (including Portugal)

Balearic Islands: 10€*

Canary Islands: Free shipping for orders from 100€. 25€ for lower orders. This shipping costs does not include custom charges at destination  as well as the IGIC. These costs will be paid by the customer.

France: Free delivery to France for orders over 120 €. 6,95 € for remaining orders.

Ceuta & Melilla: 30€

To ship to other destinations, please consult the following table:

Europe Zone I

Germany, Austria, Belgium, Denmark, Hungary, Slovakia, Slovenia, the Netherlands,  England, Ireland, the Czech Republic and Poland

8,95 €

Europe Zone II

Italy and Luxembourg

15.00 €

Europe Zone III

Bulgaria, Croatia, Finland, Latvia, Lithuania, Switzerland, Romania, Serbia, Sweden, Ceuta and Melilla

30.00 €

Europe Zone IV

Albania, Cyprus, Greece, Iceland, Faroe Islands, Malta, Macedonia and Montenegro

50.00 €

America

Mexico, USA and Canadá

40.00 €

Others

Argentina, Australia, Brazil, Chile, China, Colombia, Japan, Mexico, Turkey and Uruguay

65.00 €

* The return of the garments does not constitute the reimbursement of these expenses.

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